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Frequently Asked Questions

What is a Giclée on Canvas and Watercolor Print?
A giclée print is a high quality ink jet print of fine artwork on to specialty paper. Special "light-fast" inks are used, so that if kept out of the sun, the prints are good for up to 135 years without a noticeable fade. The most popular type of giclée print is giclée on canvas. This gives the texture and look of an original canvas painting. The other type of giclée we offer is on watercolor paper. This gives the print a watercolor quality texture and look.

Is the artwork signed by the artist?
Yes, every single piece of art, book and even DVDs are personally signed by the artist. When ordering custom prints, DVDs and artwork books, a personalized signature can be made upon request at no additional charge.

Are custom print sizes available?
Yes, we can print to almost any size. However, some images/croppings do have size constraints, so just send us your image inquiry, and we will let you know if there is a maximum size.

Do you offer custom framing?
Yes. We offer hundreds of different types of frames. What we do is get the general frame type you are looking for, then come back to you with digital comps of the images in the frames so you can decide which you like before you buy. We even put it on your wall color to help make your selection easier!

Can I add custom music to my artwork DVD?
Unless you own the rights to the music, we are unable to create custom DVDs. However, if you have music you do own, we can provide you a custom DVD for an additional charge.

How long does it take to get the artwork?
If you are ordering an existing framed art piece or DVD, then it takes about 2 weeks for delivery. If ordering a custom print or a custom framed piece, then time varies depending on complexity of order. Due to popularity, the artwork books take about 2-3 weeks for delivery. Rush orders are available for an additional charge.

Can I order additional supplies for the My First Art Kit?
Right now we do not offer refills on supplies. We sell full kits only.

Don’t see your question here? No problem. Contact us with your question.

frequently asked art questions
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